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TECHNICAL SUPPORT WITH GERMAN
Company:EFLEXES |
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Job Reference Number |
14571922 |
Client ID: |
RI/113397/NH |
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Posted On: |
Feb 22 2012 |
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Location: |
CLARE, LIMERICK., CLARE |
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Job Type: |
Contract |
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Salary: |
21-22K |
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The Role:
· Respond to all customers enquires efficiently and effectively within agreed performance targets,
· Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for network, server, mainframe and security
· Research, resolve, and respond to questions received in accordance with company policies and procedures
· Provide accurate and thorough solutions to user problems
· Research and supply information in order to propose solutions for customers
· Deal with all letters, e-mail, fax correspondence as requested.
· Maintain and update customer and internal information
Experience:
· Previous call centre experience desired but not essential
· Previous customer service experience essential
· Certificate in IT an advantage
· Knowledge of PC applications - Hardware & Software - particularly storage, wireless, multimedia and memory products
Skills:
· Fluent German with an excellent level of English (both written and oral) required
· Excellent communication skills
· Have the ability to handle many calls for long periods
· Have the ability to provide consistent, positive customer service
· Ability to work on owns initiative and under pressure in order to achieve deadlines
