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CUSTOMER SERVICE REP(FRENCH)
Company:CAREERWISE RECRUITMENT |
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Job Reference Number |
14571907 |
Client ID: |
RI/CW115982A |
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Posted On: |
Feb 22 2012 |
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Location: |
MUNSTER, CLARE |
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Job Type: |
Permanent |
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Salary: |
EUR22K /A |
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Benefits: |
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Excellent written and verbal language skills and strong presentation skills in English Candidates for this role must be available to work from a Monday - Sunday roster, with shifts between the hours of 8am - 7pm.
The ideal candidate will have excellent organizational and communication skills and a genuine love of working with the public. Possess a pleasant personality, the ability to prioritize multiple tasks, flexible availability, and the desire to service a high volume of customers quickly and efficiently.
The primary purpose of a Customer Service Representative is to take customer service calls and emails from customers on products.
THE ROLE:
*Provide customer service order taking to customers *Answer calls and emails within department stated goals. *Ensure 100% customer satisfaction on calls and emails. *Escalate questions and issues to Customer Service Supervisor as required. *Adhere to lunches/dinners and breaks schedules to ensure that queue and skill group coverage is maintained *Perform other duties as determined by Customer Service Supervisor and Management. *Adherence to current policies and guidelines.
REQUIREMENTS:
*Secondary completed required *At least 1 year Call Centre Customer Service experience desired *Excellent written and verbal language skills and strong presentation skills in both English & German *Computer experience: * In-depth knowledge of Microsoft based programs * Ability to type over 35 word per minute * In-depth internet knowledge with an clear understanding of eCommerce and the digital delivery of software * Demonstrated experience with online ordering processes *Ability to work under time constraints *Strong written and verbal communication skills *Ability to perform well as a team member
CareerWise Recruitment accepts that you do not wish your CV to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will be respected at all times.
Contact Fearghal Keane on 061 365969 for more information Or apply on line on link below
CareerWise Recruitment
www.careerwise.ie
In Search of Excellence Specialists in the recruitment of Senior Management, Commercial, Technical/Engineering, Supply Chain & IT personnel
