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TRANSACTION MANAGER, CUSTODY SERVICES
Company:EDEN RECRUITMENT |
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Job Reference Number |
14571396 |
Client ID: |
RI/MBCSM312 |
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Posted On: |
Feb 21 2012 |
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Location: |
DUBLIN CITY CENTRE |
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Job Type: |
Permanent |
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Salary: |
NEGOTIABLE |
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• Manages the team’s Client Support activities, including:
o Provides critical support for all day-to-day operational queries raised by Clients
o Point of contact for servicing our clients and interacting with the market and other stakeholder
o Ensure exceptional client experience in the team
o Understand client expectations and satisfaction levels and share them with operations Teams
o Understanding of complex and unique processing
o Attendance at market forums
o Participation in virtual client teams, representing Client Support
o Direct liaison with Oversight and ‘Purple’ functions
o Management of themetrics for the Client Support Activity and is involved in the review of “Purple” layers activity metrics.
o Influence process improvement
o Implementation and regular review of SLA in place with “Purple” layers Teams
• Assists with the development and implementation of a global and standard approach for the relevant Client Support function
• Implements local best practice recommendations from Client Support teams
• Shares experience and knowledge across Client Support teams
• Maintains awareness of market, competitive, regulatory and legislative developments to fully capitalise on opportunities to extend client base
• Tracks team metrics
• Regularly appraises team members in line with the performance management approach
• Act as an escalation point for client issues
EXPERIENCE (required for position)
• University or post graduate degree preferred
• Proven track record in leading teams, managing cross-functional relationships and providing coaching and mentoring
• Proven experience of building relationship with clients successfully
• At least 10 years experience within relevant role preferable
