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COMMUNICATIONS & CRM
Company:RFT GROUP |
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Job Reference Number |
14568368 |
Client ID: |
RI/RFT103881LF |
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Posted On: |
Feb 13 2012 |
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Location: |
DUBLIN |
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Job Type: |
Permanent |
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Salary: |
NEG. |
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Our Client is in the process of establishing regional finance, meetings, travel, customer support and HR shared services organizations as part of a company wide initiative to establish shared services across the EMEA region.
Communications and Customer Relations
Leads the development of the overall SBS regional communication strategy, schedule, and ensures that all forms of communication are effective – including written and oral, email and formal presentations.
Facilitates regular communication planning reviews with SBS EMEA Leadership Team: maps interdependencies, scope, objectives, legal / HR / regulatory requirements, resource requirements, logistics.
Ensures timely, accurate, and quality information reaches the functions employees, the wider organisation, and our suppliers, customers, and partners effectively.
Enables efficient customer/client feedback gathering, measurement of all aspects of our customer experience, from oral and written surveys, to ad hoc feedback and partner assessments
As a service organisation, the manager will lead ongoing efforts to improve the quality of our service delivery from a customer perspective. This includes ensuring appropriate and timely follow-up on queries, proactive engineering of contact center services, and instilling excellence in the regional customer-service mindset.
Channel and Content Management for SBS Communications / Information
Manages communications channels to ensure relevant stakeholder and internal communications including internal newsletters, business updates, program updates, service level and operational performance updates
Ensures external and internal distribution of corporate and financial news releases through the designated news wire (e.g. Business Wire), the Internet (e.g. newsroom) and employee news outlets (e.g. Sync).
Works with SBS groups to enable the effective distribution and targeting of content within the region
Other including project management, people management, change management, people development
Qualifications, Skills & Experience
Bachelor’s Degree required, Masters is desirable
5-7 years of experience in Communications and Customer Relations
Project Management experience
Leadership skills are required, along with excellent written, communication, and presentation skills.
Knowledge of the pharmaceutical industry
Knowledge of change management processes information systems and business processes is highly desirable.
Strong ability to coordinate action across multiple geographies including external customers, suppliers and partners
Six Sigma Knowledge is preferred
Fluency in two or more major European languages preferred
For immediate consideration and the opportunity of a potential interview please forward your CV application to lynsey@rftgroup.ie in strict confidence or contact Lynsey on 01 2302400.
